Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

Inject Message into Chat via API

We've had several integration customers - particularly those using chat and automatic ticket creation - who have asked about the ability to inject a message into the chat session.  This could be used for many things, but a few specific uses that were mentioned recently were

1) to alert the user that a ticket had been created to track their issue and
2) to provide the representative with more context around the issue than is feasible to place in custom fields and that is more accessible than the description or custom fields.  

A common complaint of integration customers is that for issues with longer descriptions, that information is only access by mousing over the description field in the Rep Console.  We have several customers that would be elated to hear that the description could be injected as a message at the start of the chat as this would be a much more usable experience for their reps.

  • Guest
  • Feb 28 2017
  • Unlikely to implement
  • Attach files