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44 Vote

Disable Chat and Send File for customer client

In Bomgar you can disable the rep chat feature, but not the customer client chat feature. Mini mode minimizes the chat box for the customer client, but is not a true disable of chat.

Also need the option to disable the ability for customers to offer files through the customer client.

Disablement of chat is needed for certain industries like healthcare for HIPAA. 

  • Guest
  • Apr 25 2017
  • Released
  • Attach files
  • Guest commented
    18 Apr, 2018 10:37pm

    My company has the same requirement - that a customer not be able to type and send communication via the chat window so that they continue to use our existing chat support, which complies with our security requirements. We do not want to rid of the chat window altogether, however, since a customer still needs to be able to see the Terms & Conditions, accept an elevation, or end the support session.

  • Guest commented
    16 Feb, 2018 05:44pm

    Any updates on being able to completely disable chat?

  • Guest commented
    28 Sep, 2017 01:40pm

    @Phil Ethridge, would we be able to disable chat entirely in Bomgar any time soon? Thanks.

  • Guest commented
    1 Sep, 2017 07:24pm

    Yes, but the ability to turn off chat entirely isn't there. 

  • Guest commented
    1 Sep, 2017 07:18pm

    The ability to disallow customers from offering files has been available for some time, and is located under /login -> Public Portals -> Customer Client at the bottom of the page:

    Check it out!