Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? No problem, you can still share your ideas with us. You can also create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

96 Vote

Chat Bots integration

Chat Bots requires a level of pre-populated AI. This may potentially be the first point of contact when initiating a click to chat session, customers are able to interact with "virtual servicedesk analyst" to resolve their issues without even initiating a screen sharing session with a "real" agent. The appeal of this chatbots feature lies with the AI versatility, by providing this option for our RS customers, this can be a great backup for real employees, as an alternative to the current "queue waiting", they have to appear real. If the chatbot is low quality and the customer can tell it’s not human-like, the result may be damaging customer experience. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • May 18 2017
  • Released
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    4 Jan, 2019 04:20pm

    Our organization is also looking for more chat bot options.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    18 Apr, 2018 06:08pm

    Would like to integrate Remote Support with an external chat bot software for automatic chat responses and call routing.

    Berkeley College

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    11 Oct, 2017 06:10pm

    We are looking to pilot test Microsoft's QnAMaker product on our chat portal.