Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


A Report providing the ISP

We would like to see how many customers are still using dialup

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jun 7 2017
  • Will not implement
  • Oct 11, 2017

    Admin response

    Hey Jean,

    We don't have a way to determine the connection type of who was supported. It may be possible to use a Customer Exit Survey to poll your customers to get this data.

     

    Thanks

    Jonas

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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    10 Apr, 2018 06:44pm

    I don't see why this is not possible. When bomgar checks in, the application should be able to pickup the external IP of the customer and poll for the provider at the time of session connect or next poll cycle for Active Jump Clients. 

    This information can easily be stored in the Device record. Only thing that might be difficult is to get that data out of bomgar and into an external reporting service which i suspect might be possible via api calls.