Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

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10 Vote

Programmatically launch a web rep console invoking same services now provided via .brcs script

An integration partner is requesting a capability to programmatically launch a web rep console while invoking the same services now provided via .brcs script for the fat client application.  The ITSM partner anticipates that some service technicians may use the web rep console and when that technician clicks the session key button or attempts to launch a connection to a Jump Client from their ITSM interface that an error would occur and reflect poorly on them.

Specifically, they would like the ability to cause a web rep console to be able, via API of some sort, to be instructed to generate a session key on behalf of the service technician who logs into the web rep console, allow initiation of all types of Jump Item connections, all with transferring the identity of the ITSM incident or change record to Bomgar so the back-end processing can still occur as usual. 

  • Guest
  • Jun 14 2017
  • Released
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