Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

42 Vote

Ability to Exclude Remote Support Portal from Search Engine Results

The standard way to request that search engines exclude websites from their search results is by inclusion of a robots.txt file. In the current version, robots.txt is not editable and requests that search engines exclude only specific sub-directories: /appliance/, /login/, /api/, and /files/ from search engines.


A simple Google search reveals a large number of Remote Support Portals belonging to Bomgar customers in search results:"Appliance-based+Remote+Control+by+Bomgar"


Per Bomgar support representatives, there is no way to modify robots.txt, which means that customers cannot make their support portal publicly available without it being included in search engine results.


Please provide the ability to modify the robots.txt file to replace the default robots.txt contents with the following:

User-agent: *

Disallow: /

  • Guest
  • Jun 23 2017
  • Released
  • Attach files
  • Guest commented
    11 May, 2020 01:37pm

    Like to seen this amazing article here it is the very nice update for fix connections for bluetooth audio devices and wireless displays in windows 10 batter function to access the here knowing you working best.

  • Guest commented
    23 Apr, 2019 10:04pm

    You can find examples here

  • Guest commented
    23 Apr, 2019 10:03pm

    This maybe a little late now but I have only just seen this. What you need to do is add an extra meta tag to all the portal pages you make public


    meta name=”robots” content=”noindex,nofollow” the meta tag needs to be in less than and greater than brackets. It won’t let me post with them. 

  • Guest commented
    17 Sep, 2018 11:53am

    Dear Mr. James Russell,

    How and where you did it

    If it ispossible please send me the action procedure

    Thanks and best Regards


  • Guest commented
    17 Sep, 2018 11:42am

    How did you do it?

    Please send me procidure

  • Guest commented
    4 Sep, 2018 10:12pm

    I have achieved this by putting a meta tag header into my portal page and this has worked for us.