We have two separate public portals; one that allows our end user to insert the session key for support and another for chat support. When a user enters our chat support site, there is an Issue Submission form. Here, there is 'Your issue', 'Your name', 'Company name' and 'Describe your issue'. 'Your issue' has only the option to select 'General' and 'Company name' will only ever have the same entry as it is only used by our company.
We'd like the ability to have these fields auto filled to 'General' and our company name to reduce time spent here and increase efficiency. This might seem like a small change, but the option to auto fill these fields will only allow our end users to reach support quicker.
We expect this to be addressed in 18.2 with the Customizable Issue Submission feature. 18.2 is expected late Q2 2018.