Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Auto Fill Fields on Public Portal

We have two separate public portals; one that allows our end user to insert the session key for support and another for chat support. When a user enters our chat support site, there is an Issue Submission form. Here, there is 'Your issue', 'Your name', 'Company name' and 'Describe your issue'. 'Your issue' has only the option to select 'General' and 'Company name' will only ever have the same entry as it is only used by our company. 

We'd like the ability to have these fields auto filled to 'General' and our company name to reduce time spent here and increase efficiency. This might seem like a small change, but the option to auto fill these fields will only allow our end users to reach support quicker. 

  • Guest
  • Jul 25 2017
  • Unlikely to implement
  • Apr 26, 2018

    Admin response

    We expect this to be addressed in 18.2 with the Customizable Issue Submission feature. 18.2 is expected late Q2 2018.

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  • Guest commented
    25 Jul, 2017 06:37pm

    You could always build your own portal like we did utilizing the API's available.