Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Send an E-mail When no repesentives are available.

For smaller offices that people are not always logged into the appliance.

  • Guest
  • Jul 25 2017
  • Unlikely to implement
  • Attach files
  • Admin
    Donald Hasson commented
    26 Aug, 2017 01:25am

    Hi Scott - Thanks for the request. We try to offer a little guidance on existing features through our ideas portal. But it's best to reach out to our fantastic support team to ensure you get the full support you need to solve the issue you're having. https://www.bomgar.com/support 

    In this case it's possible Extended Availability may work for you. But if after talking to Support you determine it won't, please add some additional commentary about what you're looking to solve and why Extended Availability won't work for you.

  • Guest commented
    11 Aug, 2017 06:23pm

    Ok I found it but should I show up on the list of available reps when offline  Or how does a normal end user request help?

  • Guest commented
    27 Jul, 2017 02:57pm

    You should check out the Extended Availability feature. It's exactly what you're asking for.

    https://www.bomgar.com/docs/remote-support/getting-started/rep-console/extended-availability.htm