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143 Vote

Canned Script - Auto-run on Remote Connection

We are looking for a canned script to run on a customer's PC automatically, once a connection has been first established.

This would negate the need for any intervention from either party to run.

 

The reason for doing this, is that we want to have an automated way of us being able to apply an action to a customer's machine, without the IT Service Desk staff needing to remember to manually execute the canned script on the customer's machine themselves, as they will likely be preoccupied by another issue that the customer is originally calling about.

  • Guest
  • Sep 6 2017
  • Under evaluation
  • Attach files
  • Guest commented
    13 Feb, 2018 09:53am

    Please could you e-mail me if this reaches the final stage as we could do with this urgently.