Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Ability to record video sessions for 3rd party / embassy sessions

Where 3rd party companies provide support on systems, we feel it would be beneficial to record all actions carried out for auditing purposes. 

  • Guest
  • Oct 4 2017
  • Already exists
  • Oct 11, 2017

    Admin response

    Thanks for submitting this idea.  We thought you might like to know that this functionality is already included in the product.  You can find out how to configure session recordings over at bomgar.com/docs and selecting the Online Guides link under the Remote Support heading (or just bookmark this page: https://www.bomgar.com/docs/remote-support/index.htm)

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  • Guest commented
    12 Oct, 2017 08:01am

    My understanding was that this could only be enabled as a global setting per public site. I have asked this specific question and have been informed that we cannot enable session recording for embassy remote sessions only