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138 Vote

Auto-Update Jump Client name to Hostname

In instances were Bomgar is deployed as windows is provisioned for first use, the Jump Client name will take the auto-generated host name given by windows.  If the computer name is changed in the future to match corporate naming policy, the Jump Client retains the generic windows computer name as a jump client name.  It would be convenient to have an option to have the jump client name auto-update to match the host name, or be updated,  in cases where the computer name is changed.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 11 2018
  • Under evaluation
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    2 Dec, 2020 03:05am

    This is even worse now with 20.1.1 you have to specify the name when installing the Jump Client. https://www.beyondtrust.com/docs/remote-support/getting-started/admin/jump-clients.htm

    Would have to wrap the installer in a script to pull the name then pass it through to the installer... This wasn't that big of an issue as we didn't rename computers that much and it was installed after the computer was named. Now they all have a generic name... wow

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    18 Nov, 2020 02:30pm

    This has been under evaluation for 2 years? How long does it take to evaluate something that should already be in place?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    5 Aug, 2020 06:44pm

    Lets get this going!

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    29 May, 2020 01:39am

    Are there any updates from this? Has anyone been able to make this work?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    6 Jan, 2020 10:22pm

    I would be interested in hearing the business case for those not wanting the Bomgar name to match the host name.  I am surprised that this is not default behavior.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    23 Dec, 2019 09:40pm

    Yeah this definitely needs to be done.  As the jump client already sends machine statistics, I dont see why it cant also send computer name as well.  I'd think that would be a fairly simply thing to implement.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    4 Nov, 2019 07:35pm

    Not having this functionality natively is increasing the difficulty of our Windows 10 device refresh. What can be done to expedite this feature request?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    8 Oct, 2019 10:00pm

    This seems like one of those "duh, it should definitely already do that" ideas...

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    2 Oct, 2019 01:20pm

    Agreed, please add this feature!

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    12 Sep, 2019 06:22pm

    Yup, we definitely need this.   I gotta whole bunch of minint-xxxxxx I don't want. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    20 Aug, 2019 03:45pm

    I just don't like how messy it looks. No one needs to see a bunch of random characters for the computer name. It's misleading. Sort of disappointed that this is still sitting here a year later.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    13 Aug, 2019 08:24pm

    Agreed.  We have no need to name our computers something different in Bomgar than what they are in AD.  

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    15 May, 2019 01:25pm

    Please do this. The way it is right now is super-unhelpful.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    3 Apr, 2019 02:36pm

    Definitely a feature that needs to be added.  I was very surprised today to learn that it's not.  Many endpoint management tools have a simple tick box to the effect of "match name with hostname", or they do it automatically.  Why would an old name be useful or practical for a client name?  

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    31 Dec, 2018 04:35pm

    This would be really useful for both new images and when a computer changes sites.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    14 Jun, 2018 06:18pm

    Why is this not automatically an option that we can select?