Currently Bomgar prompts for a vPro user consent screen if attempting to make a KVM connection when user opt-in is set to KVM. There is a secondary configuration item in vPo "Enable Remote Control of KVM Opt-In policy", that if configured is supposed to allow remote IT support to override the user opt-in setting.
This is the way it functions with RealVNC, if Enable Remote Control of KVM Opt-In policy is set to disable and user-opt in is set to KVM, you are prompted for a user consent code. If Enable Remote Control of KVM Opt-In policy is set to enable, no user code is presented regardless of the User Opt-In policy.
I would like Bomgar to mirror the Real VNC function. Currently it only honors the user opt-in setting.