Release 14.3.1 no longer supports Windows Mobile Devices. We lost the ability to support these devices as a result. Bomgar is our go to product for supporting our customers. We would like to have this ability restored for support of 1000's of these Motorola MC9100 and MC92N0 scanners still in operation.
Thank you for submitting your request. We understand the challenges of supporting legacy systems and committed to maintaining support for as long as possible. For example, we are one of the last remote support vendors to support Windows XP. In the case of Windows Mobile, even in embedded scenarios as you have described, the use has dropped drastically as things like Android take over. Dropping support for very old or legacy OSs allows us to continue innovation and expanding support for more modern OSs.
While we don't recommend running older versions of Bomgar, you can set up a separate instance with an older Bomgar version (that still supported Windows Mobile) that is only dedicated to that single use case while upgrading your primary Bomgar instance to the latest version. We cannot support Bomgar versions that old, but it may allow you continue your operations until your scanners are updated. We hope you understand our position.