Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Allow me as an admin to disable the client screenshot

In the Rep Console, I can see a screenshot of each client in the sidebar. I'm not sure when and how often it's taken but it randomly shows what a user is doing. I'd like to disable this screenshot and not show the desktop of each client, but Support confirmed this is not an available feature.

  • Guest
  • Mar 19 2018
  • Already exists
  • Jul 9, 2018

    Admin response

    Hey Robert,

    We would expect that if the "Screen" option was unchecked int he Jump Client settings, this thumbnail would not be shown. Have you tried disabling that option?

    See page 21 in the guide below:

    https://www.bomgar.com/docs/remote-support/documents/jump-client-guide.pdf


    The setting above would apply to Jump Clients, but are you also seeing this for ad hoc sessions that are in the queue?


    Thanks
    Jonas

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