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91 Vote

Add ability to assign a default portal to a user or group

Today, we have two different teams using the same instance of Bomgar, each with its own portal because they're serving different customers. When starting a new session with a customer, team two agents must remember to click the drop-down in the web console to select the correct portal otherwise the link sent to the customer will take them to the wrong website - a bad CX for a customer who is already frustrated that they've needed to call tech support for their new item, a legal risk for my company since the wrong customer agreement will be shown if the agent doesn't realize their mistake, and a reporting issue. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Apr 18 2018
  • Planned
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    9 Jul, 2019 02:27pm

    We have asked for this for a different license pool of users. Please release

  • Admin
    Jonas Outlaw commented
    17 Aug, 2018 12:42pm

    Yes, Jaime that could be possible, but not using virtual directories. As long as the DNS entry pointed back to the Bomgar appliance, it would respond back to the specific portal.


    i.e.

    You could have a different sub domain for the second portal - public.portal.com for main and overseas.portal.com for the second portal. 

    or

    You could have a new domain for the second portal - public.portal.com for main and public.overseas.com for the second 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    19 Jul, 2018 05:15pm

    i am working on adding another portal for a different group in my company, however i am under the impression that i would be able to simply add a second public portal and assign a DNS entry to it, is this not the case? i.e.

    public.portal.com for main and public.portal.com/overseas for second portal?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    18 Apr, 2018 10:54pm

    Depending on the level of effort associated with this change, we would be at least temporarily content if the agent's last selection was stored as their first choice when they click 'start a new session'.