I would like “Properties” on the “Jumps Group”:
#1 It should basically show the Jump Edit as from the login interface.
#2 But extended with, when this supporter have last time been in session with one of the PCs in this group. So we easily to take the ones out which have not been using for long.
#3 + a mail generation on change, from who, to who, cc who, bcc who and Subject, would be really good.