Product Ideas Portal

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39 Vote

Customer can see the reports of session to their systems

We have many customer which we offer Bomgar Remote support and do the support for these customer.


Now we have different roles. One role for each customer is for revision. Users from customers with this role can see als reports of his/her team. But it is not possible to see reports from support session our supporters to their systems.


We would like to have the option, that the user with this permission has the possiblity to see all reports which belong to their teams/clients. Also it should be possible that the userids of the supporter are anonymous. So that we can change the userid of our supports to the name of our company.

  • Guest
  • Jul 26 2018
  • Future consideration
  • Attach files
  • Guest commented
    13 Dec, 2018 03:53pm

    For customers under obligation for PCI these reports are very necessary. Our customers being merchants are required to review access and have asked us to provide this information on multiple occasions.

  • Guest commented
    13 Aug, 2018 05:25am

    This requirement is very meaningful and important.The auditor of a bank must also be able to see the session that the IT service provider has carried out.This is also important for considering a bank.