Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

Allow non-Administrator to edit Public Display Name

We have integration with Entrust for 2FA and unfortunately with Entrust Bomgar picks up the Username instead of the Display Name so when chatting with clients they see the username for our agents instead of the full Display Name.


Currently our Bomgar admins are making that change but I would like to delegate access to edit Display Name to the supervisor of the help desk agent.  Shouldn't be to complex to implement.  


Admin access is currently required in order to change the display name and I think we would benefit being able to grant that access to non-Bomgar admin as well.


FYI we don't want to allow agents to change their own user name as decided by senior management we want to make sure we standardize on names for our clients.



  • Guest
  • Aug 2 2018
  • Future consideration
  • Attach files
  • Guest commented
    25 Mar, 2019 03:58pm

    If only there was a way to choose some of the pre-formatted options like "FirstName L" where L=First Character of the Last Name" or "F LastName", etc.