Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

Provide choice of type of monitoring

Bomgar admins currently have the ability to set up Monitoring of logged in representatives.

Currently it is a global setting to monitor just the rep console or the entire desktop.

When initiating monitoring, allow for the selection of either entire desktop or just the rep console.
Also allow to switch between the two.

Allow restrictions of the different type of monitoring based on Lead vs Manager.
Allow "Enable Monitor Indicator" based on Lead vs Manager.

  • Guest
  • Oct 4 2018
  • Future consideration
  • Attach files