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142 Vote

Jump Client installer with no expiration date

For Jump Clients:

Request: no expiration on jump client installer

Workaround: set installer max to 1 year, but this doesn’t work well in their VDI environment.

Summary: They would like to have a jump client installer that will allow for no expiration date. I explained we have multiple Bomgar updates a year that would render the installer invalid, but he explained that sometimes it takes longer than a year for their gold master image to be created; in the meantime machines spun up after a year don’t get the Jump Client because the installer has expired.
  • Guest
  • Aug 19 2016
  • Under evaluation
Secure Remote Access / Remote Support
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  • Guest commented
    14 Apr 01:05pm

    This continues to be a very important feautre for us. the expiration and changing of the jump client installer causes us alot of pain when we upgrade versions. It's the main reason that we don't stay current...it's too difficult.

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  • Guest commented
    16 Oct, 2018 03:45pm

    Additional request: Prevent Bomgar appliance upgrades from invalidating Jump Client installers.  

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  • Guest commented
    26 Mar, 2018 06:23pm

    We have disabled the Jump-To feature in Bomgar, due to my group being a large enterprise and due to security concerns. We leverage these jump clients very heavily to group certain systems to certain access groups, and having to refresh these installers yearly for each group is becoming cumbersome. Even increasing the time beyond a year would be an improvement.

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  • Guest commented
    22 Feb, 2018 12:18am

    My customer is in the same situation.

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