Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

37 Vote

Business hours for public portal

One customer reported "The way we have Bomgar set for the Help Desk now only allows our technicians to log in to chat during chat hours.  We would like to be able to log in before and after chat hours so we can assist customers throughout the day."

  • Guest
  • Aug 19 2016
  • Released
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  • Guest commented
    25 Apr, 2018 01:09pm

    How can i see the status of this idea?

  • Guest commented
    15 Feb, 2018 11:03pm

    We are currently working on a public portal business hours design.  If you are interested in giving feedback, please click on the link below to participate in a short unmoderated usability test. Thanks!

  • Guest commented
    9 Oct, 2017 06:22pm

    We have multiple teams for support.

    Each team has different support hours based on their subject of support.

    Need to be able to set business hours that automatically stops taking chats, but at the same time allows for technicians remain logged into Bomgar to continue to support end users outside of scheduled hours

    I currently have a 'sorta-work-around' but it involves me forcing all technicians to log off at the desired time.
    Using this feature however, does not allow them to log back in.  So they are unable to continue to support end users.

  • Guest commented
    3 Oct, 2017 07:20pm

    Very frustrating when customers launch a support session outside of regular business hours not realizing no one available to assist. Have used a customer notice with Hours of Operation but it's not very effective.

  • Guest commented
    24 Aug, 2017 12:44pm

    Good description from another customer:

    One support rep is member of 2 teams. One of the teams Support Queues closes but the Rep is still logged in for the second team. Needs for the 1st Queue to show up that it is not open anymore.

    Workaround: Create separate portal for the 1st Queue and show a message that it is closed and will no longer respond to sessions. Or you could use Equilibrium rules that would role the session into an open queue.

    Customer would like to see the ability to schedule Queue's per team that would automatically message the customer that the queue is closed after outside of the scheduled hours.

    This is common for Reps to be members of multiple teams that have different support hours. Would be extremely useful to have Support Team schedule.

  • Guest commented
    10 Jul, 2017 07:38pm

    Every customer that we deploy Chat for ask for this feature.  They want to set the hours and post a nice message that Chat is not available during these hours.