Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

Customer authentication

Employee Verification : We would like to have a verification process on the CHAT landing page before the user connects to the Service Desk agent via CHAT. Currently the user enters the Employee ID on the landing page and this entry needs to be validated against a HR Database (SQL).

  • Guest
  • Aug 19 2016
  • Released
  • Attach files
  • Guest commented
    19 Sep, 2018 03:43pm

    There are several use cases I have seen for this.  It is especially important for internal employee deployments where the Bomgar site is externally-facing.  This would eliminate the concern of non-employees initiating a session.  It would be nice for this to also include:

    • SAML support
    • Injection of authenticated user attributes into form (either editable or hidden from user editing and silently injected into session)
    • Ability to use this with chat and full client sessions (to eliminate the need to validate users before performing sensitive actions like a password reset for a separate system)