Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

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81 Vote

View only permissions by default

At present the rep has the option to select view only when starting a support session but the default is to start with full permissions. As in the screenshot attached.

It would be useful to allow the customer to change the behaviour so they can specify sessions start as view only by default (allowing for prompting to be turned off) and can then elevate to screen control once they are in session (which could then require the user to agree).

screenShare.png
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  • Guest
  • Aug 30 2016
  • Under evaluation
Secure Remote Access / Remote Support
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  • Guest commented
    27 Apr, 2018 06:37pm

    Please offer this feature enhancement for both the web console as well as the thick client.

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