Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


81 Vote

View only permissions by default

At present the rep has the option to select view only when starting a support session but the default is to start with full permissions. As in the screenshot attached.

It would be useful to allow the customer to change the behaviour so they can specify sessions start as view only by default (allowing for prompting to be turned off) and can then elevate to screen control once they are in session (which could then require the user to agree).

  • Guest
  • Aug 30 2016
  • Under evaluation
  • Attach files
  • Guest commented
    27 Apr, 2018 06:37pm

    Please offer this feature enhancement for both the web console as well as the thick client.