Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

21 Vote

Screen Reader (JAWS type)

Those who are visually impaired need to interact with the Bomgar rep. The full customer client doesn't work will with screen readers for the visually impaired. 

  • Guest
  • Sep 21 2016
  • Planned
  • Attach files
  • Admin
    Duane Simms commented
    16 Feb 08:56pm

    An assessment was completed in Jan 2021 for work required to update the tool for VPAT and WACG standards. This assessment is being reviewed internally for prioritization on future release schedules to update this functionality.

  • Guest commented
    13 Feb 12:06am

    We have a technician whose screen reader (JAWS) is not compatible with the representative console. Is this capability even being considered?

  • Guest commented
    5 May, 2020 05:22am

    Do we have an option to have a public portal that can be recognized WACG

  • Guest commented
    5 May, 2020 05:19am

    This is pending for few years with no progress. What's the point of having an idea submitted which cant be fulfilled in years?

  • Guest commented
    19 Nov, 2019 04:05pm

    Bomgar is also incompatible with NVDA and VoiceOver screen readers. Specifically, screen readers cannot recognize the pop-up window asking a customer to approve Bomgar installation.

  • Guest commented
    19 Nov, 2019 02:41am

    Are there any updates on the timeline for screen reader compatibility? It is a critical improvement and a blocker for customers relying on assistive technology.

  • Guest commented
    19 Feb, 2019 07:05pm

    This is critical