Feature request for Presentation feature. - Customer would like to have the presentation start recording when the start button is pressed. As of right now you have to have at least one person join before the presentation starts recording. Customer want it to record even if no one is able to join.
We believe the purpose of recording in a presentation in the majority of cases is when showing something to others. So this request appears a low likelihood scenario. Also, the workaround is to simply join the session through the browser from the same machine. Lastly, the presentation feature is not a strategic part of Bomgar's Enterprise Remote Support solution, but more intended for basic training in support scenarios, and therefore we do not plan to implement this at this time. If you disagree with our assessment or if we have misunderstood the request, please clarify in the comments.