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Keyboard shortcut Mac to Mac

Connecting from a mac technician console to a mac client works fine, but none of the keyboard shortcut work (Copy, paste, cut for example). In mac, it’s CMD-C, it would be nice to at least make them work when it’s mac to mac (technician and client), but would be even nicer if you would translate shortcuts between OS: Control-C would become CMD-C and vice versa

  • Guest
  • Nov 7 2016
  • Already exists
  • Nov 30, 2017

    Admin response

    Thank you for the feedback.  Context is key when using remote support, so it can get tricky to keep up with where the mouse and keyboard events should go.

    For the best, most native-feeling experience when supporting a remote mac, expand the screen sharing window to Full Screen.  When you do this, Bomgar knows that every keystroke and mouse event should go to the remote system.

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  • Guest commented
    1 Feb, 2018 04:21pm

    Teamviewer has an option that decides how you want to send key combinations. Remote desktop has this. Virtual machine tools have this. Why the difference between windowed or full screen mode? It does not make any sense whatsoever. An option in the console that defines how this works fits all use cases.

  • Guest commented
    8 Jan, 2018 10:29pm

    Basically, we need Bomgar to work like Apple Remote Desktop. By that I mean that we need the agent console to pass command keys to the remote machine whether we're in full screen mode or not.

    The need to be in full screen mode is a huge issue; we need access to other resources on our local system while we're on a remote session, but we also want to be fast and efficient doing the actual work. That means that we need the Agent Console to assume that all command keys should be sent to the remote machine.

     

    The command keys we need support in any screen mode are:

     

    Cmd+P, S, comma, period, Z, C, X, V, A, S, H, N, D, F, G, Cmd+Shift+Delete, Cmd+Opt+esc, Cmd+Shift+Caps+4, Cmd+Shift+Caps+3, Cmd+Opt+W