Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

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51 Vote

Virtual Smart Card for access to Mac

Customer needs to use a Smart Card to support Macs. Customer also mentioned wanting to use a Smart Card to push an unattended session to a Mac (like Jump To on Windows), but this session start method is not currently possible.

  • Guest
  • Nov 7 2016
  • Under evaluation
  • Jul 27, 2017

    Admin response

    When voting on this idea, please also add a comment to clarify exactly when the Smart Card input is needed for your Mac support, i.e. what tasks are you doing when supporting a Mac that need a Smart Card.

  • Attach files
  • Guest commented
    20 Mar, 2020 07:54am

    Hi,

    I can see that this has been on your agenda for almost 3 years now. Bomgar have been fantastic in supporting us ensure that clinicians and staff can continue to operate when isolating due to COVID-19. This functionality is now vital as a high proportion of our users are Mac owners. Please accelerate the development and thank you for continued support

  • Guest commented
    18 Mar, 2020 07:53pm

    We have a lot of GPs using MacOS at home and this is the same issue being faced.

  • Guest commented
    12 Mar, 2019 08:37pm

    Our institution is primarily a Windows Environment, however we have some Admins who would like to use Mac devices as their main workstations and cannot due to lack of Smart Card support. Users would like this integration as soon as possible, as they cannot perform their job functions on these devices. We use Safenet USB tokens which work on Windows and Mac. Currently, the tokens only work on the Windows Rep Console at this time.

  • Guest commented
    23 Aug, 2018 06:42pm

    In our organization, login to domain accounts require a smartcard. Local accounts are not allowed. So our remote Service Desk staff is not able to help MAC users when elevated access is required.

  • Guest commented
    23 Aug, 2018 05:35pm

    Much needed feature.

  • Guest commented
    23 Aug, 2018 05:34pm

    This would be an incredible instrument to me in my current environment when remotely supporting users in my enterprise env. 

  • Guest commented
    23 Aug, 2018 05:22pm

    Bomgar needs to add VSC support to Macs system for Gov and Enterprises that enforces a TFA environment. Without this support, Bomgar is limiting our tech's ability to support Mac Users remotely.