We would like a way to access frequently needed remote machines via a desktop shortcut, or some other method, that would cut out the need to log into the rep console and refresh Jump Clients. Our technicians are police officers need quick remote access to a machine in their infrastructure from their cruiser computers. There is currently no work around available.
We do provide a way to do this via our Client Scripting API: https://www.bomgar.com/docs/remote-support/how-to/integrations/api/client-script/index.htm It will take a little work but it should be possible.
We'd love to hear your thoughts about how we can improve the scripting API or make it more accessible.