on 6/15 we had several computers show up in the General Queue in Bomgar. After looking at the naming convention and talking over with Security we could not find a reference for them. We decided they may be nefarious and wanted to remove them from General Queue but the only way to do this was to restart the app thereby killing off everyone's connection. There should be a way to do this elegantly without kicking out everyone. I don't think having to accept a session before killing it is a good thing.