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25 Vote

Turning on / off the debug logging from console and uploading it via bomgar tools

When there are strange problems Tech support will ask to enable debug logging on the access console and endpoint. When this is needed i have to tell the remote company that he has to create / copy a blog.ini file to a location and has to edit the ini file to get the logfiles to the correct place.

After the logging is done the have to ship the logfiles over to me.

I would like to suggest an option so This can be enabled remotely and be uploaded via bomgar tools. 

 

With kind regards, 

 

Martin

 

  • Guest
  • May 24 2017
  • Planned
  • Attach files
  • Guest commented
    5 Feb, 2019 07:45pm

    Please add Jumpoint to this request as well.  We just experienced this because the Protocol Tunnel Jump is creating crash dumps on the Jumpoints.  v 18.3.3

  • Guest commented
    29 Jun, 2018 02:01pm

    In our environment, we have created a PowerShell script that will lay down the file needed on the C: drive.