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32 Vote

Add DPI scaling features

We are seeing more and more users with UltraHD resolution devices. Using RDP jumps to the systems using shared accounts (provided by Vault and shared with all of our employees) gives a resolution requiring a magnifier.

What we would prefer to see is one or both of the options described below:
1) Support DPI scaling, referenced on https://blogs.technet.microsoft.com/kimberj/2017/01/30/rdphighdpi/
2) Add an extra option to the Bomgar Access Console for defining a default display size. For example a RDP Jump is configured with "Display Size: As defined in the client settings" and the Access Console settings is configured to use a 1920x1080 resolution by default. All sessions using that option now start with a 1920x1080 resolution for user A, whereas user B can have his local settings using 1600x900 for example but still use the same Jump shortcut.

  • Guest
  • May 31 2017
  • Planned
  • Attach files
  • Guest commented
    5 May, 2020 08:01am

    The limit of 1920 x 1080 resolution in a Remote RDP session is limiting for applications where a much higher resolution is required. The lack of this capability, when MS RDP supports up to 4k x 4k, is a negative factor when considering migrating to PRA.

  • Guest commented
    11 Apr, 2019 01:02am

    This was "planned" 2 years ago.  What happened?  The Bomgar rep console looks like crap on high resolution displays!

  • Guest commented
    12 Feb, 2018 12:17pm

    Note: using (personal) Webjump there's is no scaling option. Using highres screens with a webjump is now only possible using the built in magnifier of the Windows OS.