As a Bomgar admin I want to be able to use the bulk import function ("Jump Shortcuts Mass Import Wizard") in a way that it enables me to use one single csv file in order to maintain all Bomgar managed items.
Customers with centralised administration for Jump Items need a way to automate Jump Item Management, incl the following possibilities:
* using a human readable format aka not comma separated
* delta import
* removal of Items
* changing attributes of existing Items
* ignoring other information in columns not needed for the importer
* csv tabs
For customers managing a certain amount of Jump Items it is also required to populate this functionality via API, so they can really automate management.