Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

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To learn more about how an idea becomes a feature, check out this infographic.

Username casesensitive

Today, the Username input is case sensitive. You cant write any letters with CAPITAL letters (even if  they are with CAPITAL letters in Active Directory). F.eks: Jack has username jackjones. If he tries to log in with JACKJONES, he will get "Login Failed", but if he writes username as jackjones, it will work.


The Username field should not be case sensistive. This will spare IT Support for work and it will decrease most likely errors for the end user.

  • Guest
  • Aug 21 2018
  • Will not implement
  • Sep 18, 2018

    Admin response

    Thanks very much for taking the time to submit an idea to the portal. Unfortunately we won't be able to implement case insensitive usernames. For AD specifically, we are not in control of how usernames and passwords are validated. We pass the usernames as typed to AD and it is AD that determines if the user is authenticated. Even for local users, it is best practice to require an exact match for usernames.

  • Attach files
  • Guest commented
    15 May, 2019 09:59pm

    2 cents: This is a confusing back and forth. Two issues: 1. The admin ought to re-read the request because the admin's response does not match what was asked for. 2. The requestor needs to reassess what they want because AD is NOT case sensitive for username queries. JackJones, jackjones, and JaCkJoneS, are all the same for looking up a sAMAcccountName. jackjones will absolutely be able to authenticate as JACKJONES via Active Directory. I wonder if the fictitious Jack is forgetting to turn off his CAPSLOCK after typing his username; passwords, of course, are case sensitive.

  • Guest commented
    18 Sep, 2018 01:15pm

    Would LOVE the reason for why this is not being implemented...