Currently when you access an rdp jump item the default behaviour is to use your own computers display preferences for the rdp session resolution.
Unfortunately this can result in dead space at the sides of the access console. Some other rdp management tools use the display within their management window for the resolution of the rdp session so there is no dead space.
In Bomgar the only way to ensure no dead space is to use full screen mode, however there is no button to switch between session tabs in this instance so the user must rely on keyboard shortcuts.
I have attached a screenshot of one of the rdp managers that fit the screen to the application.