Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Customer hostname in SessionReport

Currently when a session is started as a Click-To-Chat session (even in scenarios where the session is escalated to a full session), the customer’s hostname is shown in the Rep Console, however, the hostname is not accessible at any point during or after the session via the Bomgar APIs. Only with sessions that are started as Full sessions can we pull the customer’s hostname from the API.

  • Guest
  • Jan 11 2017
  • Unlikely to implement
  • Attach files