Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Report Screen sharing duration

Hi Feedback Support,

Please consider, Can the "Reports :: Support" show the "Screen Sharing" duration? Thanks.

With best regards,

Alex Law
End User Environment Team
Department of IT


Can the "Reports :: Support" show the "Screen Sharing" duration? Thanks.
I found the report has following column only and the duration is total session instead of Screen sharing duration:

Session ID

Session Sequence Number

Started

Ended

Duration

Public Site

External Key

Customer's Public IP

Customer's Private IP

Customer's Name

Representative's Public IP

Representative's Private IP

Representative's Name

Representative's Time Involved

Representative's Teams

Additional Representatives

# Files Transferred

# Files Renamed

# Files Deleted


  • Guest
  • Feb 24 2017
  • Unlikely to implement
  • Attach files