Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

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Capture Device Serial Number

We have recently implemented Bomgar and I love the ease of use. We are deploying Jump Clients to all of our end-user machines so that we can provide unattended support as we had done with our previous remote tool.

One piece of information that we had become accustomed to seeing, however, is the serial number of the machine on which the client is installed. I notice that Bomgar does not capture this information, so I was wondering if there was any way to add this to the list of captured items. It would definitely be helpful for our needs.

Additionally, while I see that all captured information is searchable in the Jump Items area of the Rep Console, I have yet to find a way to change the columns that are actually displayed on the list. Is there a way to adjust this so that the user, IP address, (and serial number) could be shown on the display when the list is refreshed? Again, would be helpful to be able to see and sort by that information in the list form rather than having to click on each individual entry to pull this up.

  • Guest
  • Mar 1 2017
  • Unlikely to implement
  • Attach files
  • Guest commented
    11 Aug, 2020 12:10pm

    You have to check to get more techniques to manage their work.

  • Guest commented
    27 Jul, 2020 09:24am

    You have to check this post to learn more new ways to manage their work. Because this is happening with a lot of peoples and they will not be able to recover the password as well. You can check site to complete their thesis work or they can follow their instructions and uninstall windows through it, it will not damage their system.