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Clean up orphaned Jump Clients

Hello

We discovered during incident that we had multiple bomgar service entries. The cause of this behavior is still unknown, we suspect a antivirus scanner blocking the correct uninstall because of behavior analysis.

Correcting this issue on all clients would be a manual job to clean up all affected registry paths.

It would be nice if instead of a manual cleanup on install of an update the installer cleans out all remaining orphaned registry entries to fix this issue.

  • Guest
  • Mar 13 2017
  • Already exists
  • Attach files
  • Guest commented
    2 Dec, 2020 07:54pm

    Why hasn't this been fixed?! Gross negligence of this software developers to not keep their side of the street clean. Orphaned uninstall keys from previous versions all over the entire environment and an unbelievable mess with software reporting and trying to figure out how to clean it up

  • Guest commented
    29 Nov, 2020 04:26pm

    we are in the end of 2020 and still the issue not resolved yet.