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13 Vote

Prevent Rep Console from stealing focus

Description: Would like a checkbox to suppress Stealing Focus when activity happens within the Rep Console.

  • Guest
  • Apr 19 2017
  • Under evaluation
  • Attach files
  • Guest commented
    19 Jun, 2020 07:22pm

    Please consider our issue from "A01-I-2095" while you evaluate this.

  • Guest commented
    19 Jun, 2020 07:17pm

    From the merged idea......Im trying to understand how the application determines inactivity especially when someone is typing in the chat window?

    We dont use the built-in chat window but utilize the screenshare function and the application still logs us out even when we are in a screenshare session.

    1. Find another method to determine what is an "active session" . i.e....Add some type of OR boolen logic to the thin client. Example: [chat window OR active screenshare session]

    2. Have system messages display in a seperate window from chat messages