Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Auto Update Elevation Service

A great feature would be if the Auto Elevation Service could auto update similar to jump clients auto updates vs manually deploying the registry update. Any plans on this by chance?

  • Guest
  • May 9 2017
  • Unlikely to implement
  • Attach files
  • Guest commented
    18 Sep, 2018 10:01pm

    This is a very helpful feature that is currently provided by GoToAssist. Their version of this determines whether the user is an admin, and if so, automatically starts the session as a service. If the user is not an administrator, they will need to get an admin to escalate the session. See attached screenshot for details.

    Many times, a user will allow access and walk away from the PC. Without automatic elevation, the technician can get "stuck" behind a UAC prompt - unless they had foresight to request elevation immediately at the start of the session.

     

  • Guest commented
    28 Feb, 2018 09:39am

    Thsi causes pain every time we do an upgrade.  Fortunately, we have alternative remote support tools we can use.