Allowing us to change the look and feel of the customer client gives our end users the branded feeling that we're looking for. It would also allow us to provide additional information to the client such as instructions and announcements.
Bomgar currently enables customization of the text and images displayed on the customer client. For more info, check out https://www.bomgar.com/docs/remote-support/how-to/customize-portals/customer-client-appearance.htm or contact firstname.lastname@example.org. Please add a comment to this idea if there are specific customization capabilities that we don't currently cover.