Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

GDPR - ServiceNow Remote Support Integration - Ability to specify visibility of Bomgar Session data based on Incident ownership

At present visibility of Bomgar Session data can only be determined by role in ServiceNow, so all people with a particular role can see all Bomgar session data for all Incidents.

However under GDPR a business has to justify their ability to see confidential information. This is ok for employees who use Bomgar (they need to see the Bomgar buttons and session tab). However other departments (who don't use Bomgar) need justification.

Customers would like the ability to show or hide the Bomgar Session tab based on who is assigned a ticket.  So people without the Bomgar role would still be able to see session history for tickets that had been transferred to them.

  • Guest
  • Jun 14 2018
  • Planned
  • Attach files