Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Log Out Idle Reps from /login

Idle representatives can only have their Rep Console session terminated by a site Administrator. Needs non-administrative users (Managers) to be able to do this, also.

Showed customer how to set the idle representative logout time. He liked this option, but still needs non-admins to be able to log out idle reps.

A user must be set as an Administrator of the site to be able to terminate Rep Console sessions. There is not a separate option to allow this permission without allowing full administration of the site.

This is a nuisance to have to ask an Adminstrator to do this. Would like his Support Team managers to be able to do this from /login or their own Rep Console instead of tracking down a site Admin or wait for time-out.

  • Guest
  • Aug 17 2016
  • Will not implement
  • Aug 25, 2016

    Admin response

    With idle session and idle rep timeouts, Bomgar considers this functionality already covered.  License pools, license usage reporting or purchasing additional licenses might be necessary in order to avoid license shortages.

  • Attach files