Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


18 Vote

Chrome OS Customer support

ChromeOS devices, primarily Chromebooks but also Chromeboxes, provide an affordable web-based environment for users whose primary computer usage is online. Bomgar does not support the ability to view these devices, yet many users still need assistance from their helpdesk and often resort to less effective means such as phone calls. Reference an updated idea for additional/future enhancements: "End-Customer ChromeOS support enhancements"

  • Guest
  • Aug 17 2016
  • Released
  • Attach files
  • Guest commented
    6 Feb, 2020 04:39pm

    You are able to remote to a ChromeOS device using the Chromebook Web Extension.  Unfortunately you can view only.  See this article .  Our organization is switching over to Chromebooks and we may need to find a new remote support system.

  • Guest commented
    27 Oct, 2017 02:34pm

    Hi Arthur - we are already looking into ways to improve Chrome OS support, including the ability to control them.  We're tracking it over here if you'd like to vote on it or track updates.  We'd love to hear about your use cases and how you support them today.  Our hope is that we understand your needs more clearly so that we can bring you the best solution and experience.

  • Guest commented
    26 Oct, 2017 08:23pm

    So this is released, but it's view only. Any chance at some point you'll be able to make it so we can actually control the remote screen not just view it?

  • Guest commented
    19 Jun, 2017 01:22pm

    Keep your ears tuned for management capabilities.  In all of research, the only legit player is Google's G Suite (for managing devices, pushing out extensions, etc) which is why our initial release will depend on it for deployment.  If you hear of others, please let us know!

  • Guest commented
    15 Jun, 2017 03:48pm

    Most of denmark are starting to move to chromebook, as they primarily use SaaS applications that are accessed through the web browser. New opportunity TopDanmark are moving all employees this year.

  • Guest commented
    9 Feb, 2017 03:03pm

    Our good customer [REDACTED] is deploying 130,000 Chromebooks.  They'd sure like to be able to support them with their Bomgar RS system.