Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Four-eye-principle for viewing session recordings

Several of our German customers/prospects have requested for the possibility to restrict access to recorded support sessions (requiring four-eye-principle). This is usually due to local legal regulations, where such personalized information of a support session may only be accessed upon authorization.
Usually, we have suggested the following workarounds:
-retention period is set to 1 day and session logs are pulled off-site afterwards where a four-eye-principle could be implemented outside of Bomgar
-session recording is turned off (reducing some of the benefits of using Bomgar, some session information still being logged textually)
To meet the strict requirements for some of these prospects, the above workarounds are not sufficient.

  • Guest
  • Aug 17 2016
  • Planned
  • Attach files