The request was for the ability to have a few select representatives to launch a session in Bomgar without having the Customer Client appear on the taskbar, in essence a truly silent connection. Submitted a feature request on behalf of my security team.
We understand the legitimate use cases for this functionality and have created enhancements to make it much less obtrusive to start a session. However, due to the sensitive nature and potential risk of a completely silent session start, this is not something we anticipate implementing.
We hope you can understand our decision.