Product Ideas Portal

It would really help us to be able to use sound in an support session and have a voicechat with the customer. Instead of having to call the customer while on the support session we could just put on sound and have a voicechat through the computer or android phone.

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The audio format is easy and suitable for installation on a mobile phone.

This would be an excellent/necessary feature for "work at home" solution. Being able to hear the audio for the endpoint in a session is vital when you are using the solution to "work from home" and access your work system or VDI system.

Our video editors would love to work from home, but without ability to hear the audio from editor bay PC on home computer, we are force to look for other solutions. Hopefully, the feature will become available before clients start screaming for other solutions.

Not sure what is taking so long for this. Many competing products have this.

We are using PRA to provide access for users to access specialized desktops while off site, and are hoping that when this item is looked at, it can be expaneded to include Mac OS if possible, in addition to Windows

Many users ask me to get sound available over PRA sessions. We have remote workstations with monitoring tools embedded and if an alarm is trigged, the operator must immediately take action. RDP provide this basic functionality, why not the PRA? Customers ask me to enable RDP instead PRA for this reason!

I have had a couple of customers in wake of the Covid-19 crisis that did decide not to buy RS/PRA because no audio is being transmitted in remote sessions. Both companies work on animations on their office based Mac computers and they need to be able to assess both, video and audio.

Even we know that Bomgar PRA is not for S4B or sound activities, having audio in/out capabilities, will be really useful.

I see there is another idea (https://ideas.bomgar.com/ideas/A01-I-395), maybe it should be merged with this one. We support an array of users who use learning management solutions with video/audio playback. It would be great if we could troubleshoot if there is an issue with the remote ends settings vs. their audio output device.

It seems the eyes can read the company is deaf.

Please please implement sound over remote session. It doesn't need to be fancy high-def sound. We're not watching movies over Bomgar. But my users often monitor industrial plant control system displays in one plant while they are in another plant using Bomgar and they NEED to hear process alarms to be able to react to emergencies. We're forcing everyone to use Bomgar for privileged remote access and this is becoming the number one serious complaint.

Oddly enough we have the exact same issue with Priority Dispatch and 911.  Regular mstsc/RDP works fine but we would like to use Bomgar instead for auditing and security purposes.

I spoke with another customer that needs this feature as they are monitoring several computers through the access console that sound an alarm when there is an issue. They need to be able to hear that alarm sound through the Access Console.

While we don't have the exact use case, we do have times when we are attempting to troubleshoot a sound issue, and without being able to hear what the remote computer is doing, we have to rely on the end-user, who may or may not be at their desktop at the time we attempt to resolve the issue.  We have also had a few requests to be able to record a session while a user is watching a webinar so we can play it back for the rest of the team -- we are unable to do this currently with Bomgar.