This has to be the worst support portal of any Vendor with the exception of Qualys. This portal is a tremendous step down from the old portal. I also don't understand why Ideas can limit the choices to 4 things but the support portal has many confusing names, old product categories or missing products.
It isn't only the customer that dislikes this product it is your own SUPPORT STAFF. I have spoken to people from both the BeyondTrust and Bomgar side and no one likes this beast.
The best feature is that I can no longer download all the pieces of the product that I pay for. Instead I have to go through the rate limited , by some other genius, beyondtrust updater application.
Please vote with me to get BT / Bomgar to replace this horrible portal.