Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


I Hate Service Now Support Portal

This has to be the worst support portal of any Vendor with the exception of Qualys. This portal is a tremendous step down from the old portal. I also don't understand why Ideas can limit the choices to 4 things but the support portal has many confusing names, old product categories or missing products.

It isn't only the customer that dislikes this product it is your own SUPPORT STAFF. I have spoken to people from both the BeyondTrust and Bomgar side and no one likes this beast.

The best feature is that I can no longer download all the pieces of the product that I pay for. Instead I have to go through the rate limited , by some other genius, beyondtrust updater application.

Please vote with me to get BT / Bomgar to replace this horrible portal.

  • Guest
  • Oct 30 2020
  • Needs review
  • Attach files
  • Guest commented
    9 Apr 08:11pm

    Also, you can submit a ticket to have updates handed to directly instead of through Btupdater, especially in airgapped environments.

  • Guest commented
    9 Apr 08:11pm

    It's because they are still technically supporting older products. So people using those old products need to submit tickets under the correct name.


    I personally like it. It allows me to talk to a live chat room with their customer service. It gives me a timeline of chat history, it gives me access to my licenses and a decent download portal. There is a lot worse...