Product Ideas Portal

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33 Vote

More Description Error message when RDP fails

It would be great if PBPS would give a more descriptive detail of why the RDP failed to work rather than giving a common message "Failed to connect RDP session" like Account Locked Out, etc. The pbsm.log does give more details. If the developers could take that error code and translate it to a meaningful message for the user for whom the RDP failed, it would be more helpful. 

We have users calling everytime saying they are getting the generic message and it takes a lot of time to go to the error logs especially if it after working hours.

  • Guest
  • Jun 17 2019
  • Future consideration
  • Attach files
  • Guest commented
    10 Nov, 2020 02:18pm

    Guest, have you looked at the latest version of BI 7.1? The RDP error messages have improved a bit. Please review and update your idea, if appropriate.

  • Guest commented
    29 Feb, 2020 07:47pm

    I would be more than happy to have that extended to SSH sessions as well.