Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

RS 21.1.2 View-only screensharing button should not be primary

When starting a session, the "Screen sharing" tab is the default tab for the Reps and the huge green "Screen Sharing" button that used to initiate the full client download now goes directly to Chrome/Edge view-only screensharing. The full client screen sharing is now located on the "Web chat" tab. This causes extra steps for our Reps as remote control is almost always needed anyway.


  • Allow us to configure which is the defailt the default session tab, per-analyst in rep console, through ini.file or globally. That we we could be able to select the "Web chat" tab as default instead.

  • Guest
  • Mar 30 2021
  • Under evaluation
  • Attach files